The Patient Order Service Center (POSC) for Banner Health answers inbound room service calls from hospital patients and their families with a high level of personalized service in a customer centric environment. Processes all room service related calls. Enters or records all daily patient meal selections and preferences for multiple facilities and patient units. Provides a high level of customer service to callers in a high stress environment. Apply online and search for Call Center Order Rep
High school diploma/GED or equivalent working knowledge. Requires reading, writing and mathematical skills. Must possess excellent customer service, oral and written communication, listening skills and attention to detail to effectively interact pleasantly and calmly with incoming callers. . Must possess basic computer skills, including familiarity with computer keyboards. Ability to multi-task in a fast paced environment with frequent interruptions.
Additional skills and knowledge in call center or food service environments preferred. Bilingual skills preferred in some assignments. Additional related education and/or experience preferred.
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Kingman Regional Medical Center